As a MyTruAdvantage member, you receive a quarterly allowance—up to $100 each quarter— that you can spend on select over-the-counter (OTC) products included in the OTC Catalog.
What are OTC products?
OTC products are trusted as a first line of defense in treating minor ailments. They are products you purchase (no prescription necessary) that can often help reduce doctor visits and save you money as compared to those that require a prescription.
OTC products are much more than pain relief and cold medications. Digestive aids, first aid, dental, eye and ear care products, and vitamins are also examples of OTC products and are included in the OTC Catalog.
What if I don’t use all of my OTC allowance that quarter? Do I lose it?
MyTruAdvantage offers an over-the-counter benefit.
Our plan allows up to $100 per quarter to purchase over-the-counter medication, including nicotine replacement therapy not already included in the Part D benefits. Unused benefit can be carried forward to the next quarter, and any unused benefit will be forfeited as of December 31st, 2025. You will use your MyTruAdvantage membership identification card to use these benefits.
Your OTC benefit can be utilized three times throughout the quarter. Quarterly benefit periods are distributed as follows:
Quarter 1 (January, February, and March)
Quarter 2 (April, May, and June)
Quarter 3 (July, August, and September)
Quarter 4 (October, November, and December)
Three convenient ways to place an order.
Choose the way that works best for you:
1. In store:
2. Online: https://www.cvs.com/benefits
First time placing an order online? You will need to create an account. If you share an email with a spouse or caregiver who also has an OTC account, you will only be able to make one account. You must complete a two-step authentication to finish signing up.
You will receive emails with the latest status updates as your order is processing.
IMPORTANT: Orders for each benefit period must be placed by 11:59 PM ET on the last day of the benefit period. Please review the order frequency limits located in the FAQs to avoid missing benefit amounts.
3. By phone:
Orders can be placed by calling 1-888-628-2770 (TTY: 711). You can talk to an agent Monday to Friday, from 9 AM to 8 PM local time. Please have your order ready before you call.
How to place an order through the Interactive Voice Response (IVR) system:
Call using the phone number on file. The phone number on file is provided to OTCHS by your health plan. If you wish to use a different number to order, you can provide the alternative number to an OTCHS agent so it can be added to your account.
Please enter the number of the item code. For example, if you want to order item “B33” you will enter “33” and wait for the system to repeat the item and ask if the selection is correct. Please let the system finish the prompt before you make your selection.
Once the order is complete, you will have the choice to review and edit the items in the cart, submit the order, or speak to an agent. Should you choose to speak to an agent, your items will not be saved, and you will have to restart your order.
RETURNS POLICY: Due to the personal nature of the products, no returns or exchanges are allowed. If you haven’t received your order, received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order. If your item is not in stock, an item of similar or greater value may be substituted in your order.
Southeastern Indiana Health Organization, Inc. doing business as MyTruAdvantage, has HMO and PPO plans with a Medicare contract. Enrollment in Southeastern Indiana Health Organization, Inc. Medicare plans depends on contract renewal This information is not a complete description of benefits. Call 1-844-425-4280 (TTY: 711) for more information.
See a complete list of disclaimers
Medicare beneficiaries may also enroll in MyTruAdvantage HMO and PPO plans through the CMS Medicare Online Enrollment Center, located at www.medicare.gov.
Last Updated : 07/09/2024 [1] Y0150_4006_SM0398_2024
